STIEBEL ELTRON understands the importance of the privacy of individuals and treats all personal information as confidential. Personal information is handled in accordance with the Privacy Act 1988 (Cth). We may request personal information from you in order to provide you with products, service or after-sales service.
Collection of personal information
STIEBEL ELTRON only collects information by lawful and fair means. During the course of its activities, STIEBEL ELTRON will collect and use information:
- by using written forms;
- through contact in person or via telephone, mobile or other messaging technology;
- via the internet (including social media websites, online forms, our website)
- Visitors to our website
- Customers who enter trade promotions conducted by STIEBEL ELTRON
- Customers who request warranty or service to products
- Customers who request accounts with us
- Warranty cards
The information collected may include:
Your name, current or previous addresses, date of birth, phone numbers, email address, details of your services, billing information or other information you provide for us to perform services for you.
Use of personal information
Your personal information may be used by us to:
- provide products and services to you
- collect payments
- administer your account
- provide you with updated or new information about our products and services
- for development of existing and new products and services
- maintain and update our business infrastructure and systems
- promote our other products and services to you
- for statistical means to improve our website or service to you
If STIEBEL ELTRON receives unsolicited personal information about an individual that is not necessary for us to conduct activities or services for the individual we will destroy or de-identify the information as soon as practical.
STIEBEL ELTRON from time to time may correspond with you via direct mail. We will generally only do this with your prior consent (where practical) and we always give you a choice to unsubscribe (or opt out) of receiving further marketing information at any time.
Disclosure of personal information
We will use and disclose information for the purpose for which it was collected. We engage third party contractors to perform warranty and service work for us, which will involve the contractor handling personal information we hold. We only allow the third party contractor from using personal information about you for the specific purpose for which we supply it.
We may disclose personal information for the purpose of direct marketing and electronic direct marketing. We may be required by law to disclose personal information to law enforcement officers or other persons. In these instances, we make a written note of the use or disclosure of personal information.
Storage of information
STIEBEL ELTRON takes reasonable steps to protect the personal information, whether this is in electronic format or other forms that we hold from misuse and loss and from unauthorised access, modification or disclosure.
STIEBEL ELTRON uses systems located within New Zealand. However, from time to time your information may be accessed by STIEBEL ELTRON staff located overseas.
Where your information is sent overseas, it is likely to be one of the following countries:
STIEBEL ELTRON will take appropriate steps to ensure data handling and security arrangements are in place in line with New Zealand privacy legislation when your information is sent overseas.
Cookies and web beacons
This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “Cookies”, text files that are memorised on your computer and enabling an analysis of the use of the website by yourself.
If you prefer not to receive cookies, you can adjust your internet browser to reject cookies, or to notify you when they are being used. However, rejecting cookies can impact on the functionality of our website.
Links to other websites
This website may contain links to other websites that are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.
Access or correction of your information
You have the right to access your personal information subject to certain exceptions provided for in the Privacy Act 1988 (Cth). It is inevitable that your information may become out of date and we will take reasonable steps to ensure the accuracy of your information. If you notify us of changes to your personal information, we will update our records accordingly.
Should you have any concerns regarding privacy please do not hesitate to contact us and we will come back to you within 30 days from when the request is made.
Complaints or corrections to information held by STIEBEL ELTRON can be made through our contact details below. If you are unhappy with our response, you can refer your complaint to the Office of the New Zealand Information Commissioner.
STIEBEL ELTRON New Zealand can be contacted via:
In writing: STIEBEL ELTRON. Attn Privacy Co-ordinator. Unit 6 Prohasky Street Port Melbourne Victoria 3207
By Telephone:09 486 2221
Web: Via our ‘contact’ page